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Extraordinary Customer Experience

Mark was honored to be included in the "Thoughts on...Service" audio training series along with other leading authors and thinkers on the topic such as Ken Blanchard and Peter Lederer. This audio series is produced by the Royal Bank of Scotland's Retail Development & Training Group and is not available for general distribution. We are pleased to be able to . broadcast Mark's interview on the topic of delivering a great customer experience based on his best-selling book, "The Fred Factor". Fred Shea, the real-life postman who inspired the book, is also a great example of a leader who does not and probably will never have a title...

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You Don't Need a Title ... Defining Leadership

Listen as noted Gen Y expert Eric Chester and author of, "Getting Them to Give a Damn: How to Get Your Front Line to Care about Your Bottom Line," interviews best-selling author Mark Sanborn about his new book, You Don't Need a Title to be a Leader: How Anyone, Anywhere Can Make a Positive Difference. Mark defines leadership and provides 6 principles that you can employ in your own life to develop your leadership potential. Find out why your IQ has nothing to do with intelligence and the definition of ROI as it applies to leadership.

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